Features overview

Your working knowledge, upgraded.

All the answers to your business’s questions in one place. Up-to-date. Vetted. And ready to save you time.

Screenshot of the question index of <b>[CHANGED BY THE PROXY]</b> for Teams

All the features you need to…

Accelerate innovation within your teams

Attract, onboard and retain top talent

Boost team productivity and collaboration

Learn more about features per plan
Q&A

Good questions. Great answers.

Your experts happily contribute, verify and upvote correct info. Your info stays fresh and trusted.

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Suggestions reduce redundancy

Asking the same question again and again wastes time. Our Ask a Question Wizard will offer suggestions for related questions in real time.

Easy text editor for adding detail

Our easy-to-use text editor makes it easy for anyone to elaborate on their problem, provide context, and relevant details. Employees who are more comfortable with markdown can easily toggle between modes.

Ask experts in your org

If you think you know who can answer your question, tag the team member or user group to send them an alert.

Questions are prioritized

Employees can upvote questions to acknowledge they found the question useful and to help identify the most pressing content.

Correct answers are accepted

Once an answer is submitted, the author of the question can accept it and mark it as the correct answer.

Articles

Go deeper with long-form.

From onboarding guides to company-wide announcements, Articles keep all your critical info in one place. Easy to use. Easy to find.

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Get your Article discovered

Choose from a variety of content types and leverage the same tags used for questions to categorize your article and make it easier to discover.

Easy-to-use editor for long content

Our simple text editor supports content in commonly-used formats. If the content already exists in another format, you can quickly copy and paste the content and all your formatting comes along for the ride.

Link it to questions and answers

Leverage Collections to group your Article with relevant questions and answers.

Set permissions

Choose who can edit or contribute to your article in the future. Articles that become outdated can also be flagged by any user for updates.

Reputation, Custom Awards, Reactions

Fun, with serious results.

We’ve gamified the knowledge base. So your team has fun collaborating and getting work done.

Search, Tags, Collections

Find facts faster.

Info isn’t helpful if you have to remember exact phrasing or who told you. Our tags, collections, and search capabilities bring answers to your fingertips in seconds.

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Tags help categorize everything

Tags can be customized for your organization and help group content into categories. They also help make knowledge easy to find for others.

Search where you work

Our integrations with Slack and Microsoft Teams allow your team to search where they are already working.

Group related content with Collections

Create a collection to help onboard new employees or group content from a recent product launch.

Content Health

The only constant is change.

Content Health ensures your knowledge base is trusted. It alerts you when answers need to be reviewed. So your content never becomes stale or inaccurate.

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Answers can be updated over time

Employees can update questions and answers over time to keep them relevant and accurate.

Experts take action

Experts can verify if a post is up-to-date, edit its content for accuracy, or mark a post obsolete. Posts that are marked obsolete can be retained and locked for historical reference.

Smart notifications

Experts are notified when knowledge is likely outdated and needs to be reviewed. Once the content is verified or edited, it will be removed from the queue.

Security

Safe, secure, and private.

Security is sacred. We keep info for your eyes only.

More about security

Easy access control with Single Sign-On

Available on all paid tiers, SSO allows organizations to control access using an existing Identity Provider (IDP).

Automated user provisioning

SCIM 2.0 allows an Identity Provider to update the application with the user’s activation status (Active/Deactive) and/or permission (Admin/User).

Built on ISO 27001 framework

Our robust information security program is built on the reputable ISO 27001 framework. Access to our Information Security Policy can be provided with a signed NDA.

SOC 2 Type II certification

Available for our hosted Enterprise version of [CHANGED BY THE PROXY] for Teams, our SOC 2, Type II report attests that the controls we put in place match established and trusted requirements.

NEW Dashboard

Keep your finger on the pulse.

Measure adoption, engagement & knowledge reuse with our dashboard so you can see how your team is engaging with knowledge over time.

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Identify the experts

Keep a look out for who are the most engaged and can become your Subject Matter Experts.

Filter by Tags

Filter engagement metrics by tag to see the breakdown of new questions, answers, interaction rate, and other key metrics.

Integrations

Doesn’t just integrate — it makes your other tools better.

Get the answers from your [CHANGED BY THE PROXY] for Teams instance in Microsoft Teams or Slack. Get more context in GitHub and Jira. Make your other tools better.

Learn how we fit in
Alert your team in their private channel when someone asks them a question.
Embed the default app config file from your boilerplate repo in the How-To guide.
Embed Jira questions into a question or Article.
Automatically add or remove access as employees join or leave your company.
Search for answers right along-side questions that come up in chat.
Access questions or Articles inside Microsoft Teams related to the channel you’re in.
Use the API to make a bot that posts comments in pull request each time they are references in a question.
Alert your marketing team in their private channel when someone asks them a question.
On the Enterprise plan, have sub-Teams within your instance for more granular security or discussion.
Suggest questions typed in Slack become questions that live in [CHANGED BY THE PROXY] for Teams.
Alert your team in their private channel when someone asks them a question.
Embed the default app config file from your boilerplate repo in the How-To guide.
Embed Jira questions into a question or Article.
Automatically add or remove access as employees join or leave your company.
Search for answers right along-side questions that come up in chat.
Access questions or Articles inside Microsoft Teams related to the channel you’re in.
Use the API to make a bot that posts comments in pull request each time they are references in a question.
Alert your marketing team in their private channel when someone asks them a question.
On the Enterprise plan, have sub-Teams within your instance for more granular security or discussion.
Suggest questions typed in Slack become questions that live in [CHANGED BY THE PROXY] for Teams.

Build your organization’s knowledge for the future.

You need a modern approach to knowledge sharing. One that works if you’re hybrid, all-remote, or in-office. Make your workplace work for everyone, everywhere, all the time.

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Named in four of G2’s lists of Best Software for 2022!
4.5/5